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Resolve a concern
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Resolve a Concern

Resolve a Concern

If you have a school-related problem, we want to help solve it.

  • For an efficient resolution to your problem, please call the individuals or offices below in the order listed.
  • Write down the name of everyone you speak with and keep all documents and letters related to your problem.

General School Issues

  1. The school principal
  2. The Office of the Ombudsperson


Learn about the Behavior Standards Policy

  1. The school principal
  2. Equity & School Climate

Transportation / Busing


  1. The school principal
  2. Office of Safety and Security Management

Student Enrollment and School Placement

English Learners

  1. The classroom teacher
  2. The school principal
  3. Multilingual Department
  4. Office of Communications, Engagement and External Relations

Special Education

  1. The classroom teacher
  2. The school principal
  3. The Special Education Parent Department

Policy / Legal

  • Questions and concerns about policy matters (which apply to the entire school system rather than a particular student or school) may be directed to the General Counsel’s Office.

If you have a problem or situation that you have been unable to resolve by working with staff at the appropriate school or administrative building, please contact the Office of the Ombudsperson: 612-668-0234 or mps.ombudsperson@mpls.k12.mn.us.