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Ombudsperson
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Office of the Ombudsperson

Office of the Ombudsperson
The MPS Ombudsperson is someone who listens and gathers information on complaints or concerns within the organization. The Office of the Ombudsperson can assist families, staff, community members and MPS stakeholders who have questions, concerns or complaints against MPS schools, programs offices and staff. 
 
The Office of the Ombudsperson works with families, community members, staff and MPS to clarify and resolve questions, and address concerns in an impartial and timely manner, the services of the Ombudsperson are free. The Ombudsperson is an objective third party whose goal is to work with those who have a problem within MPS to find a solution. 
 
When you have done all you can to solve your problem, but still need help, you should contact the Office of the Ombudsperson. For example, the Ombudsperson can help if you:
  • Cannot get a response from a teacher, principal, or an employee of MPS
  • Strongly disagree with a decision—such as grades, discipline or policies—made by a teacher, principal or employee 
  • Have requests for information that go unanswered 
  • Cannot get a fair resolution to your problem
  • Do not know who else to turn to for answers or help
The Ombudsperson can make suggestions for solutions to concerns but they cannot discipline in any manner, nor can they enforce the outcome of concern brought to the attention of the Office of the Ombudsperson. 
 
Contact the Office of the Ombudsperson

Families, Community Members, & MPS Stakeholders

Mitchell Roldan 
Director, Office of the Ombudsperson 
612-668-0234
 
Shantel Shorter
Ombudsperson
612-668-5385

MPS Staff

Jenny Yang Director, Office of the Ombudsperson
jenny.yang@mpls.k12.mn.us
612-668-0129

With general questions or inquiries: mps.ombudsperson@mpls.k12.mn.us