As you are aware, MPS recently began experiencing technical difficulties affecting the operability of certain computer systems. We apologize for the inconvenience and concern this has caused our community. MPS staff are working around the clock with third-party (non-MPS) IT specialists to investigate the source of this disruption, confirm its impact on our systems, and restore full functionality to everyone as soon as possible. 

The good news is that we are able to restore the impacted data from viable backups that MPS had in place prior to the event. This means that no data will be lost due to this incident. 

In order to further secure our systems, MPS deployed an advanced endpoint detection response tool to necessary endpoints. In layperson’s terms, think of this as a virus alert system that ensures you can continue using your MPS device safely and securely.

We have also updated relevant passwords, implemented additional multi-factor authentication where possible and are working with a third-party specialist to monitor our network. As part of our ongoing investigation, we are assessing measures already in place to protect the integrity of our systems and will continue to work to enhance these protections.

The confidentiality, privacy, and security of your information in our care is among our highest priorities. We remain committed to safeguarding the information in our care and will continue to take steps to ensure the security of our systems.