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MPS systems outage update
Wednesday, March 1, 2023 3:45 PM

We wanted to take the time to update you regarding our investigation into the system outage we experienced, and to thank our IT Team for their tireless work restoring all systems over many long nights and weekends.

An investigation, with the assistance of an outside forensic investigation firm and legal counsel, has determined that an encryption event was the cause of technical difficulties affecting the operability of certain MPS computer systems. The investigation is ongoing. Due to the efforts of MPS’s information technology plan and implementation of secure backups, MPS was able to restore the MPS environment using internal backups. 

Please note, MPS has not paid a ransom and the investigation has not found any evidence that any data accessed has been used to commit fraud. However, if the ongoing investigation indicates that personal information has been impacted, the impacted individuals will be notified immediately.

We are working with law enforcement and will continue to cooperate with authorities as their investigation continues. We want to caution everyone regarding the dangers of potential phishing events and other potential scams.

We thank the MPS community for its patience and understanding as we navigate an increasingly common and difficult event. We also remain committed to safeguarding the information in our care and will continue to take steps to ensure the security of our systems. By working together, we can help protect ourselves and our organization from future attacks.